Leading stolen vehicle recovery expert TRACKER - part of the Tantalum Corporation - is making a major commitment to customer peace of mind by enrolling its nationwide network of 250 independent installers on an industry-leading training and quality assurance programme.
Over the course of the next six months, every TRACKER installer will be required to enroll and train under FITAS – the ‘gold standard’ accreditation programme for vehicle engineers.
FITAS is the independent, industry-authored scheme to accredit vehicle installers against FCS1362 - the international industry code of practice for installing radio frequency equipment into road vehicles.
FCS1362 is the default standard for public sector and emergency services vehicle installations, and forms the basis of the ESN procurement, the National Association of Police Fleet Managers’ guidance notes and the Crown Commercial Service RM956 vehicle procurement framework.
This latest commitment comes as a result of a strong partnership between TRACKER and the Federation of Communication Services, which owns and administers the FITAS scheme on behalf of the industry.
The deal creates a major new quality benchmark in the field of installer training: TRACKER’s own installation training programme has been revised and updated by FCS technical authors.
It will now be delivered alongside the FITAS practical skills and vehicle electronics modules, to standards moderated by the Institute of the Motor Industry, the skills council for the automotive sector.
The timetable is to have 100% of TRACKER installers FITAS-accredited by the middle of 2017, which will bring upwards of 200 new names on to the FITAS register.
“This announcement represents a real meeting of minds,” said FITAS scheme manager Jason McComb. “TRACKER, FCS and IMI are all committed to quality and consistency in the automotive, security and vehicle electronics fields.
“FCS is delighted to be working with such a committed and responsive client. And the IMI accreditation adds an additional seal of approval which is recognized right across the automotive industry.
James Moore, Head of Service & Operations for TRACKER added: “We are constantly reviewing our proposition to ensure it remains the best in the market. This applies to our customer service levels, just as much as it does to the award winning technology behind our SVR solutions.
“With this in mind, we have worked closely with the Federation of Communication Services to ensure our installers deliver the very best assurance to those individuals and businesses that have invested in TRACKER to protect their assets.”
The first tranche of TRACKER engineers will be enrolling during January, and all 250 will have passed through the programme by autumn this year.
FCS is the trade association for all suppliers of professional and business-quality communications solutions in the UK. It represents vehicle installers, radio dealers, broadband providers and fixed and mobile telephony resellers, with a combined turnover in excess of £4.5bn.
Photo: FITAS Training Academy (Premier Communication Electronics)