DragonWave, the provider of packet microwave radio systems, launched its Harmony Care services offering today (5 April 2016). Harmony Care will provide legacy support to DragonWave’s installed base of over 400,000 units, including the product line acquired in the 2012 acquisition of Nokia’s Microwave unit.
Harmony Care gives operator customers the ability to extend the lifecycle of their installed microwave base products, including FlexiPacket Radio, FlexiPacket MultiRadio, Hub800, FirstMile 200, FlexiTrunk, SRT1f, Horizon Compact, Horizon Compact+, Horizon Duo and Horizon Quantum. The Harmony Care service offering is an added option which includes hardware and software warranty, along with 24 hour help desk and level 2 support.
“Network Operators are trying to maximise the use of their equipment investment. Harmony Care allows this lifecycle extension, while at the same time establishing direct customer relationships, as the operators move towards a network upgrade,” said Greg Friesen, vice president, product management, DragonWave.
“DragonWave has won five new direct customers with the Harmony Care offering, and we aspire to support many more of our 200 plus legacy radio customers, helping them extend their network investment,” said Friesen.