Capita has launched a new cloud-based unified communications service aimed at helping organisations streamline communication and collaboration between staff. The Cisco Powered Capita Unified Communications in the Cloud service combines the Cisco Hosted Collaboration Solution (HCS) with Capita’s secure cloud and service management expertise.
The aim of the new offering is to deliver collaborative technologies including instant messaging, voice, video, conferencing and presence from desktop phones, PCs, tablets and smartphones.
Capita said the service can help organisations reduce costs and transform the way they work, helping to increase productivity and deliver excellent service without the need for significant capital expenditure. It is ideal for public and private sector organisations, including local government, healthcare organisations and highly regulated businesses.
Capita Unified Communications in the Cloud is designed to enable staff to work from anywhere on any device, increasing mobility and facilitating virtual teams and remote working. Employees will be able to connect to team members from anywhere – whether they’re in the office, at a hot desk or out in the field.
Cisco HCS is an end-to-end solution that allows partners to create Cisco Powered cloud services around Cisco Collaboration technologies, including Unified Communications (UC), voice, TelePresence, Video and Cisco WebEx.
The private cloud service is hosted in Capita’s secure, tier 3 UK data centres, guaranteeing UK data sovereignty and data security up to OFFICIAL. Organisations will also benefit from predictable utility pricing - pay per user, per month - and the ability to flex the service according to needs, such as when there is increased demand during election periods.
Updates are included as part of the monthly subscription, ensuring customers are always up-to-date with the latest tools and features at no extra cost.
Capita has partnered with VOSS Solutions to build a cloud migration programme to enable thousands of users to migrate to the new platform without business disruption.
Unified Communications in the Cloud is part of Capita Collaboration Suite, which delivers back office unified communications, together with front office contact centre technology, both from the cloud, both managed on the same platform.
Peter Hands, executive director, Capita IT Enterprise Services, said: “We work with public and private sector organisations across the UK and understand the challenges they are facing, including the need to reduce costs while maintaining service levels. Capita Unified Communications in the Cloud helps councils meet those challenges, enabling smarter ways of working and allowing staff to make the best use of multiple communication channels.”
Cisco UK and Ireland managing director, Partner Organisation, Angela Whitty, said: “There has never been a more exciting time to be an IT decision maker, but the abundance of services and communications tools has exploded over the past five years, adding a layer of confusion for customers.
“Capita, a Cisco Gold Partner for more than ten years, is helping bring clarity to business leaders, shifting their focus from individual to group productivity, and enabling them to enjoy the agility of UC in the cloud and transforming how businesses work.”
VOSS Solutions CEO, Mike Frayne, said: “Moving to a new unified communications service can present risk and challenge. The result is that legacy systems can hold many enterprises back. We are delighted to partner with Capita and Cisco to enable organisations to seamlessly migrate without business disruption.”
Further information on Capita Unified Communications can be found on the website: http://www.capita-ites.co.uk/UC