Amdocs expands NFV offering to speed up development of new network services

Amdocs Service Design and Create is aimed at helping service providers to use NFV to develop new services faster and more cheaply; new research predicts major first-mover advantage for service providers with up to $1.4 billion in new revenue and 79% order-to-cash cost reduction per site

Amdocs expands NFV offering to speed up development of new network services

(NFV/SDN) solution that allows service providers to design, test and launch new network services in weeks rather than months2. The solution is designed to help service providers equal the pace of over-the-top (OTT) providers’ service innovation.

The goal of Amdocs Service Design and Create is to help service providers overcome the manual, time-consuming and resource-intensive service development process that is currently a barrier to developing innovative services for customers.

With resource and service creation automation capabilities, the new solution aims to shorten the service development lifecycle and reduce engineering and IT costs, automating the complete service development process. The process spans service modelling, test and de-bugging, packaging and distribution – with an intuitive drag-and-drop interface and modular, reusable components.

Amdocs also said that new research shows that there is a strong market opportunity for agile software-powered networks. The newly commissioned research from Analysys Mason published this week (13 October 2015) provides the industry’s first detailed analysis of the benefits that NFV/SDN can deliver for “first mover” service providers.

These benefits include: up to $1.4 billion in new revenues, and a 79% improvement in order-to-cash (O2C) per-site per year for enterprise virtual customer premises equipment (vCPE) – a most promising NFV/SDN use case1.

“Our working hypothesis for this project was NFV and SDN are disruptive technologies that, if properly operationalised with OSS automation and self-service customer empowerment, will drive service agility and cost savings, which indeed the research proved,” said Glen Ragoonanan of Analysys Mason and report co-author. 

“But interestingly, we found that a vCPE-enabled services solution is a revolutionary opportunity for first-mover fixed-line service providers, provided they reach their critical mass  ?  50% for residential and 40% for enterprise  ?  for vCPE customer migration.” 

The new research, drawing heavily on data from North American and European Tier 1 service providers, investigates the key financial impacts of NFV in two areas which will be among its first commercial deployments: enterprise vCPE and residential set-top-box replacement (vSTB).

Key findings from the research

Enterprise vCPE: service providers with first-mover advantage stand to realize up to a 5% annual revenue increase, resulting from increased revenues (of $1.4 billion over the investment period) from upsell/cross-selling of new and existing NFV/SDN services and a 79% O2C cost reduction per customer site, per year, due to OSS automation and customer self-provisioning.

Residential vCPE/vSTB: service providers with first-mover advantage stand to realize up to 82% cost savings per home from the adoption of vCPE-enabled services, where high cost savings (up to $1.34 billion net cost savings over the investment period) can protect revenue margins from competitive price wars, as well as fund digital-home investments and generate new strategic residential revenue streams, and provide a $655 million increase in revenues from faster upsells of double-play to triple-play services.

“Service providers moving to NFV need to be aware that it’s not enough to simply deploy an NFV orchestrator to manage their hybrid physical and virtual network services,” said Ann Hatchell, head of network marketing at Amdocs.

“As this new research makes clear, to reap maximum benefit, they must also bring a new stream of services into the mix faster and at lower cost, which is exactly what this new solution helps to enable.

“Amdocs Service Design and Create enables agile OSS that moves our customers one step closer to The New World of Customer Experience, an era where service providers are expected to offer innovative and personalised services, brought to market quickly and delivered via agile software-powered networks.”

Amdocs said it offers a comprehensive NFV portfolio including Amdocs Network Cloud Service Orchestrator (NCSO), an NFV orchestration solution, and a number of virtual network functions (VNFs).


1 Analysys Mason white paper: “vCPE services business case: potentially billions of dollars payback for fixed CSPs” by Glen Ragoonanan and Gorkem Yigit, Analysys Mason; October 2015.

2 Results from Amdocs internal testing. Commercial results may vary.


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