Farrow & Ball, the UK-based paint and wallpaper manufacturer, has selected Aerohive’s Wi-Fi solution to boost communications among its mobile workforce and improve its overall customer experience.
With over 54 sites worldwide, Farrow & Ball has started to implement Aerohive’s cloud-based, controller-less solution at its UK head office and manufacturing site in Dorset, with a view to rolling out the solution to its retail showrooms and distribution sites in the UK and internationally.
Aerohive’s Wi-fi solution was chosen due to its secure and flexible architecture and because the company was able to demonstrate its Wi-Fi coverage capabilities across difficult locations that had previously been a challenge for Farrow & Ball. Since implementing Aerohive, the manufacturer has documented an 80% reduction in incidents previously raised due to lack of Wi-Fi availability.
Services running across the new Aerohive solution include: internal Wi-Fi to support administration and in-house processes; secure guest Wi-Fi for visitors; and cloud control for improved remote access and management. This will open up new opportunities for Farrow & Ball to improve its customer experience, as part of the brand’s wider consumer engagement plan.
Through this relationship, Farrow & Ball has the ability to increase productivity and efficiency as it continues to face growing expectations regarding customer service levels.
Paul Dryden, head of IT, Farrow & Ball, commented: “The next-day delivery window has grown smaller and smaller and any competitive customer-facing organisation needs to be able to ensure all of its operations are communicating effectively to meet this need.
“As a business, our legacy solution proved ineffective in helping us to adapt to this rapidly evolving market. By selecting Aerohive, we have been able to easily set up its solution across our sites, subsequently experiencing seamless connectivity instantly. With everything running smoothly behind the scenes, we can provide our customers with the highest quality products in a shorter space of time.”
“Farrow & Ball is a renowned British brand with a great reputation and international presence and maintaining this presence is a top priority for them. It is essential that organizations implement the right solutions in the right place to be able to adapt quickly,” said Raif Mehmet, regional sales director, Aerohive Networks.
“This is the start of a great relationship and we are looking forward to supporting Farrow & Ball as it continues to grow internationally.”