Airport operator SEA Group (Società Esercizi Aeroportuali S.p.A.) has selected Motorola Solutions to improve operations and ensure the highest levels of security, efficiency and effectiveness at Milan’s Linate and Malpensa (pictured) airports in Italy.
Deploying a TETRA Dimetra IP Compact radio communications system to connect both of Milan’s airports, SEA is now able to provide enhanced customer services with rapid flight turnaround and more efficient terminal operations.
Motorola’s base stations now deliver TETRA network coverage in both airports. Old radios used by personnel throughout the airports where also replaced with new TETRA digital handsets.
In Malpensa - where the old and the new systems had to coexist in the migration phase - everything was fully operational within just two weeks, including the configuration of 1,000 new radios. At Linate airport, the system, supporting 400 new radios, was set up in just a week.
In September 2015, Motorola will upgrade the connections at both airports with the latest generation of Motorola Solutions TETRA system Dimetra 8.2 enhancing data transmission and offering the SEA the opportunity to develop rich data services to further improve both operations and the customer experience at Milan’s airports.
Motorola has signed a four-year managed services agreement with SEA, guaranteeing technology evolution including the replacement of its complete telecommunication system (controller, base stations and radios).
It will also provide global integrated services infrastructure with highly qualified technical support and certified repair centres that will provide fast repair times and expert technical support for the system for many years to come.
"With 1,200 operating radios and an increase in operations, SEA needed a more dynamic solution for communications," explained Fabio Degli Esposti, information & communication technology director, SEA. "Faced with the need to replace an outdated system and the need to cope with an increasing demand of services, the only choice for us was to switch to digital technology, which is able to guarantee a safe and effective service."
“SEA could not afford any inefficiency," says Giuliano Posenato, customer service manager, Motorola Solutions Italy. "The implementation had to be very fast, because the requirement was to change the engine on the machine while it was still running.”