Ericsson has secured a five-year, multi-country managed services agreement in East Africa to manage Smile Communications’ 4G networks across all its operations. The company will provide a fully managed end-to-end service that includes network operations, performance, optimisation, field support and maintenance in Tanzania, Uganda, Nigeria and – later – in the Democratic Republic of Congo (DRC).
This managed services contract extends Ericsson’s relationship with Smile in Nigeria, where Ericsson is Smile’s sole vendor for 4G networks. The agreement also leverages Ericsson’s more than 15 years of experience in managing multi-vendor, multi-technology networks in Tanzania, Uganda and the DRC.
Tom Allen, Group COO of Smile Communications, said: “We regard Ericsson as more than a vendor, we are long term partners focused on delivering on the Smile promise to be the broadband provider of choice in Africa and to ensure that our customers fully benefit from the internet world”.
Fredrik Jejdling, President Ericsson sub-Saharan Africa said: “Bringing with us our expertise as global HSPA and LTE leaders, this partnership enables Smile Communications to focus even more on the core business of delivering superior products and services that cater to the needs of its subscribers, whilst at the same time improving operational cost efficiency.”