Poor mobile phone reception costing UK businesses over £30m a week

New ip.access report reveals cost to businesses as employees waste time hunting for mobile phone reception in the workplace to take business calls

Poor mobile phone reception costing UK businesses over £30m a week

Recent research by the small cell solution provider, ip.access, shows that UK businesses are losing £32.75 million a week, with 43% of employees spending an hour or more searching for reliable mobile phone signals to make work-related calls. The research was conducted by OnePoll on behalf of ip.access.

UK office workers are collectively spending 2.53 million hours a week searching for better mobile coverage, which comes from 61% of company employees claiming to have poor or variable mobile reception at their place of work. Even 50% of telecoms professionals responded that the mobile signal in their offices was inadequate. 

The research, which surveyed 2,000 UK office workers at junior and senior levels from varying company sizes also revealed that 62% of employees in the finance sector were suffering from poor or variable mobile phone reception and 59% of government or public service professionals face the same problem.

“There is a fundamental issue here for businesses and mobile operators,” said Gavin Ray, SVP Products & Marketing at ip.access. “It is pretty amazing that in an age where we have fridges that can tell you you’re out of milk; we are still faced with the age-old problem of patchy indoor mobile signal.  Looking at these numbers it’s clearly the new time-thief for business.

“While companies across the UK are employing the latest technology to streamline processes and boost revenue, a reliable mobile signal has become a basic necessity, and the lack of one is having a detrimental effect on the productivity and flexibility of companies’ workforces. This surely feeds into missed revenue and growth opportunities. 

“Operators should be addressing the issue with a proportionate degree of urgency, and look to technology, such as small cells, to improve the coverage for businesses and their employees who are wasting precious time pursuing mobile signal,” said Ray. 

The research data also showed that 42% of enterprise users are not aware that there are technologies available that can cure the plight of poor mobile phone signal in their place of work, with only 15% having heard of small cells as a viable solution.

The research implied that mid-sized companies, of 500 people, are losing £2,800 a week from employees spending an hour or more hunting for a mobile signal; a figure that for the first time shows the economic value of solving this problem and a positive reason for operators to build and develop new solutions to return this valuable time to the people they serve.

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