NetMotion Wireless has launched a diagnostic tool that allows mobile workers and administrators to analyse connection problems and help them understand why, when and where problems occur.
NetMotion, a provider of mobility management solutions, announced the availability of NetMotion Diagnostics for Mobility today, (15 January 2014), which it claims will take the guesswork out of analyzing connection problems.
It enables mobile workers to quickly resolve many connection problems on their own, averting support desk calls. It also reduces resolution time for more complicated problems by alerting and providing detailed technical information to IT personnel. This latest release transforms NetMotion Mobility into the world’s first self-diagnosing mobile VPN solution.
Commenting on the launch, John Knopf, VP product management at NetMotion Wireless, said: “Slow and unreliable mobile connections are the most common problems our enterprise customers deal with on a daily basis. Companies are making significant investments in wireless access and mobile solutions, and they need their employees to be able to access their corporate resources wherever they are for those investments to pay off. Our solution eliminates frustration and guesswork in troubleshooting connection problems.”
NetMotion Diagnostics provides a robust data analytics and visualisation solution for any organisation with a mobile workforce. It delivers deep analysis to pinpoint the root cause of problems such as excessive latency, poor signal quality, unresponsive application servers, VPN connections, GPS and dropped connections.
In addition, it captures, tracks, and provides comprehensive, actionable reports on devices, network performance, and usage. This latest release significantly improves the productivity of IT staff and mobile workers through:
On-demand or automated diagnostics
When a mobile worker experiences a connection problem, they simply click a soft button to run a series of pre-configured tests that troubleshoot potential failure points including the network adapter, local network connection, GPS, VPN connection, Internet, and availability of servers and applications managed by the corporation or located in the cloud.
IT staff can also configure policies that automatically run diagnostic tests without any user intervention when a problem occurs. For example, if a device loses a connection for more than a minute or two, the solution can automatically run the diagnostic test and display the results to the mobile worker and alert an IT administrator.
Real-time alerting for proactive support
NetMotion Diagnostics automatically notifies IT and other business stakeholders of an issue via email and/or text (SMS), allowing IT personnel to quickly respond. IT staff can also set automated policies to be alerted to and respond to problems before they become widespread.
Alerts are fully customisable by recipient, frequency and type. The detailed test results provide valuable insights to IT on specific root causes and identification of common problems or patterns.
The new Diagnostics product works seamlessly and securely with NetMotion Mobility. NetMotion Diagnostics is also available as a stand-alone solution for any mobile deployment, with the option for an on-premise installation or a hosted cloud based offering.
It works with every type of network connection including 2G/3G/4G, MiFi, trunk modems, satellite, WiFi, and Ethernet. It supports Windows, iOS and Android platforms.
Tracy Crowe, director at NetMotion, explains the significance of the new diagnostics product
"Mobile workers live and die by their technology even though the majority are not experts in how it works. These employees aren't IT professionals and they don’t want to be. From the managers of the business unit, down to the front line worker, productivity is the key to their success.
“Mobile is expensive, and companies want a good return on their investment. They need their employees to be able to access their corporate resources wherever they are for those investments to pay off. A key challenge facing IT today is the need to reduce time to resolution, in order to keep mobile workers productive. However, they also need to reduce and control the ever-escalating support costs.
“The ability to gain actionable information and intelligence on actual performance, user experience, usage levels, and network coverage enables improved support and better decision making. The ability to diagnose problems and receive alerts as and when issues occur helps keep mobile workers connected and productive, identifying and resolving problems rapidly to keep them out in the field. By working faster and smarter IT can reduce support costs for maintaining a mobile workforce.
“NetMotion has announced its new Diagnostics product, which takes the guesswork out of analysing connection problems, helping mobile workers and IT administrators understand why, when and where problems occur. It enables mobile workers to quickly resolve many connection problems on their own, averting support desk calls. It reduces mobile support time by up to 90% by alerting and providing detailed technical information to IT personnel.”
NetMotion Diagnostics is available today. You can find out more information, at http://www.netmotionwireless.com.