Etisalat Nigeria has renewed a managed services contract with Nokia Networks for three more years with expanded services scope. Under the contract, Nokia Networks will manage the operator’s 3G and GSM networks and improve network efficiency, ensuring the best possible mobile broadband service experience for end users.
Nokia Networks has been providing managed services to Etisalat Nigeria since 2008. With Nigeria and Etisalat being a main focus in Nokia Networks’ strategy in Middle East and Africa (MEA), the company is committed to helping the operator and the country provide world class mobile broadband services.
Under the scope of the contract, Nokia’s managed services capabilities such as network planning and optimisation, operations and maintenance services, as well as care services will be provided to Etisalat Nigeria to manage its GSM and 3G networks. Nokia’s NetAct network management system will monitor, manage and optimize the operator’s multi-technology networks.
“In line with Etisalat’s strategy to be the best quality of service operator in Nigeria and to improve the operational efficiency, we have signed a new managed services agreement with Nokia Networks,” said Matthew Willsher, CEO, Etisalat Nigeria.
“Compared to the previous managed service model, the new agreement covers end-to-end operations and maintenance management for all network elements at Etisalat sites. It has also improved Network Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) according to global best in class standards. Nokia Networks has met our requirements with its delivery capability to achieve our strategy; therefore we have renewed the contract with the company.”