Independent property advisor Knight Frank has selected Aerohive Networks Wi-Fi as its platform for mobility across its 330 offices in Europe and the APAC region.
The Aerohive wireless LAN (WLAN), implemented by Knight Frank’s IT partner Proximity Communications, is supporting the company’s 12,500-strong workforce with a corporate-owned iPad estate and the introduction of a BYOD programme.
Headquartered in London, UK with offices worldwide, Knight Frank is a premier real estate consultancy, where service quality and professionalism are core values. Providing the tools and working practices that enable staff to convey these values day-to-day is a top priority for the IT team, and an effortless, mobile strategy front of house is no exception.
With employees increasingly using personal tablets for work, and ad-hoc Wi-Fi being deployed by branch teams, Knight Frank quickly saw the business value of standardising its approach to mobile IT for boosting customer engagement and agent productivity internationally.
The IT team designed a global mobility strategy, which was spearheaded by a corporate iPad roll-out, to help mobilise real estate applications for agents to enhance customer interaction and, ultimately, increase sales.
Selecting the right network foundation for mobility, however, with global-scale and granular visibility features, was critical for success. Knight Frank evaluated a number of WLAN vendors. The IT team opted for Aerohive because of controller-less Wi-Fi architecture, its superior scalability and resilience in a large-scale deployment.
The visibility and control features within Aerohive’s cloud-based management system, HiveManager Online, were also particularly compelling. From a central location, the IT team can create profiles per user and per device, helping safeguard the network, which also requires just a single log-in for users, enhancing Wi-Fi accessibility for users.
The centralised management of the Aerohive platform also enabled a zero-touch deployment model for service roll-out across its distributed enterprise environment. Aerohive’s easy-to-use configuration and cloud-enabled management enabled Proximity and Knight Frank to rapidly bring new offices onto the global network, with little or minimal local IT resource.
Fully operational in Europe in just four months, agents can now walk into any office and use their company-issued iPad or iPhone without needing to reconfigure settings, while the platform for introducing a BYOD initiative is also in place for the future.
For customers, the ability to easily view multimedia presentations of real estate options is enhancing the value of interactions and further demonstrating Knight Frank’s core business values of professionalism and service quality.
By standardising the company’s approach to mobility, the IT team now has full visibility of the global network. With Aerohive’s single interface, with intuitive administrative and remedial functions, the team can access and maintain the WLAN from any location and any device, to manage and assure network quality of service and security, ensuring the same consistent, high quality of service to staff and customers worldwide.
Mark Powley, regional director for NEUR and UK said: “For growing, global businesses such as Knight Frank, it’s a business priority to have an effective and robust mobility solution. Providing wireless for more people and more devices in more places requires making an entire platform for mobility.
“Choosing the wrong network solution can introduce an inflexible, non-scalable, complex architecture. The Aerohive Wireless LAN will ensure that Knight Frank employees can maximise their productivity irrespective of location and embrace a future-proof mobility strategy.”
Hardesh Degun, partner infrastructure manager at Knight Frank, commented: “As a large scale international project, the scalability and simplicity of the solution have been key for us. New office? No problem. Aerohive’s WLAN technology is easy to deploy locally and manage centrally. We have been able to roll out a global mobility strategy with no fuss.”
Darren Boyce, CEO of Proximity Communications, said: “At Knight Frank, the performance of its IT infrastructure and how this impacts the customer experience reflects the company’s value proposition. Ensuring the same, high quality of service to staff and customers worldwide is as critical at the IT network level, as it is the tools and advice its agents use to engage customers.”