Ericsson has been selected by Consolidated Edison Company of New York (Con Edison) to provide managed services for its private Integrated Digital Enhanced Network (iDEN). Con Edison is a regulated utility providing electric, gas, and steam service in New York City and Westchester County, New York.
The iDEN network is used for internal dispatch of Con Edison technicians serving more than 3.3 million electric and 1.1 million gas customers. This is Ericsson's first managed services deal with a public utility in the United States.
Ericsson will service 24 cell sites and one core network for Con Edison. Services include performance reporting, network monitoring, front and back office handling, field operations and third-party product management. Ericsson has been performing monitoring and maintenance for Con Edison since September 2009.
Wendell Little, IT communications operations department manager, Con Edison said: "Ericsson is the leader in network connectivity and it only made sense to utilise their services to help us enhance our internal network. We look forward to working with Ericsson as we continue to serve customers in New York City and Westchester County."
Jean-Claude Geha, head of managed aervices, Ericsson, said: "There is enormous potential in public utility for connectivity to enhance services and customer relations. Con Edison is the first managed service public utility customer for Ericsson in the United States and marks a strategic win for Ericsson."
Con Edison is a subsidiary of Consolidated Edison, Inc. - one of the US' largest investor-owned energy companies. A regulated utility, it provides electric service in New York City (except for a small area of Queens), and most of Westchester County. The company provides natural gas service in Manhattan, the Bronx, and parts of Queens and Westchester. Con Edison also owns and operates the world's largest district steam system, providing steam service in most of Manhattan.