Bensons for Beds has awarded Peak-Ryzex the contract to upgrade its mobile proof of delivery (ePOD) system. The agreement covers the supply of Motorola MC65 rugged mobile devices, as well as managed services with a next working day exchange (NWDE) service and battery maintenance contract.
With the new MC65 enterprise digital assistants (EDAs), Bensons for Beds now has around 120 mobile devices covered by the NWDE service, ensuring next-day replacement in the event of any hardware failure, which maximises uptime. The eight-hour battery operating time, with 100-hours standby time, ensures that batteries last a full shift.
With 270 stores throughout the UK, Bensons for Beds operates mainly as concessions on large retails parks, as well as standalone superstores and high street stores. The company delivers approximately 3,500 beds every week throughout the UK, and assembles them on the customer’s premises.
On successful delivery of a bed, the device hosting an ePOD system captures the customer’s signature and the camera function enables drivers to prove that the bed was assembled on site. If the customer is not in, the driver can take a photograph of the front door to prove that delivery was attempted.
Photographs are also taken to record any damage to product or property, or any obstructed access or inadequate room dimensions preventing delivery to the customer’s room of choice. Drivers can add comments to a captured image and can automatically embed a geostamp via integrated GPS.
According to Owen Lee, distribution support manager, Benson for Beds, the implementation of the system has eliminated customer claims of non-delivery or non-assembly of beds.
“With their expertise in the handheld device industry, Peak-Ryzex are able to supply the right device for the right job, and back it up with a next working day swap-out arrangement,” said Lee. “It’s reassuring to know that, should a device develop a problem, a replacement will arrive ready to use the next working day.”
In addition to reducing paperwork related to delivery operations, the device also acts as a phone which can connect to almost any network in the world. It also schedules the driver and his deliveries, and the tracking feature helps Bensons for Beds to monitor driver behaviour.