Dorset Fire and Rescue Service adopts PageOne Trio lone worker device

Fire hydrant technicians and community safety team issued with two-way pager for messages and alerts, as well as providing a man-down alarm

Dorset Fire and Rescue Service adopts PageOne Trio lone worker device

PageOne Communications, the critical messaging solutions provider, has announced that Dorset Fire and Rescue Service (DFRS) has selected its Trio lone worker device to help ensure the safety and security of their field-based staff.

Implementing the Trio device is helping DFRS protect staff working alone who may potentially be at risk, whilst also adhering to vital health and safety requirements.

“We have approximately 14,500 fire hydrants spread throughout the county and it is the responsibility of our lone worker fire hydrant technicians to carry out inspections, test and repair defective hydrants which can often be positioned in remote or hazardous locations,” said Ian Crabb, Water & Foam Officer at DFRS.

“With tilt and motion sensors to detect a potential man-down scenario, as well as a periodic welfare check-in feature and SOS alarm; the Trio device provides us with a sophisticated solution to address health and safety concerns and provide peace of mind to our staff. The Trio also operates as a two-way pager so can be used for our normal messaging and alerting,” added Crabb.

Fully integrated with Connect, PageOne’s cloud-based messaging service, it means DFRS can manage and monitor lone workers from a secure web-dashboard. “SOS alerts are auto-forwarded to a pre-defined list of contacts through Connect, so the right people are notified and kept in the loop,” said Crabb.

“When an alert message is received, there is a link to Google Maps which shows the last known location, along with a date and time stamp meaning we can quickly and easily find and assist staff in distress,” he concluded.

DFRS have really seen the benefits of PageOne’s dedicated lone worker device, so much so that its use has recently been extended to the Community Safety Team. Future plans include extending the use of PageOne’s lone worker solutions across other business units, including the Commercial Safety Team.

Nigel Gray, director at PageOne, said: “We understand employers have a duty of care to safeguard vulnerable staff, and in doing so are delighted that Dorset Fire and Rescue Service have selected PageOne’s Trio lone worker device to help ensure the safety and security of their field-based technicians, and Community Safety Team. 

“That the Trio also operates as a two-way pager means lone worker protection can be combined with operational messaging within a single robust device.”  

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