Essex and Bedfordshire Fire & Rescue Services collaborate using Frequentis technology

Frequentis 3020 Integrated Communications Control System platform chosen for new joint control room project

Essex and Bedfordshire Fire & Rescue Services collaborate using Frequentis technology

At the end of February 2014, the Fire and Rescue Services of Essex and Bedfordshire awarded Frequentis the contract for providing its latest version of its 3020 Integrated Communications Control System (ICCS) for their new joint control rooms project.

Essex has been using Frequentis solutions for some seven years. A new collaborative control centre in a brand new facility will be established. 

When completed, the contract will enable the combined team of Essex and Bedfordshire FRS to have one of the most reliable integrated communication systems available, comparable with technology used for Air Traffic Management and Defence.

The Frequentis technology is designed to move their critical emergency communications into the next decade. The advantage of the Frequentis 3020 ICCS platform is the focus on the operational user, as the company invests heavily in the control centre operator experience.

Its practical approach has always been to engage with this community and provides one of the most flexible HMI (human machine interface) systems available. The HMI design enables existing operational/business processes to be maintained, allowing a seamless and cost effective transition where business improvements and changes occur.

The system operates on one of the most reliable and resilient platforms available today, which has evolved from sophisticated air traffic control solutions. 

Assistant Chief Fire Officer Paul Hill said: “We decided to choose Frequentis again not only because of the capabilities of the company and its system, but also because of the reliability of the current solution in Essex. During the last seven years our Frequentis system has been 100% reliable – an absolute requirement of a fast-paced, 24/7 emergency operation.” 

The combined control room facilities of Essex and Bedfordshire will serve a population of almost 2.4 million people in an area of about 500,000 hectares. It includes two major airports, the country’s busiest motorway and commuter rail links in and out of London. 

George Berger, director of Frequentis UK Public Safety Operations stated: “We are very proud that as an existing customer of ours, Essex has with Bedfordshire selected Frequentis as the communications partner for their collaborative programme. This contract takes to 12 the total number of Frequentis delivered Fire control centres in the UK.”

Frequentis has extensive expertise in providing systems for collaborative control centres globally and in the UK in addition to public safety a further five market sectors are served, including; air traffic management, defence, public transport and maritime.

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