Nokia Solutions and Networks (NSN) is launching what it claims is the world’s first managed service for predicting mobile broadband service degradations, so they can be fixed before subscribers notice quality issues.
The NSN Predictive Operations service helps boost mobile broadband service quality by 15% for a better customer experience. Also new for NSN’s Managed Services portfolio is LTE Service Management that helps ensure excellent quality of mobile broadband services running over LTE networks.
The Predictive Operations service uses a self-learning analysis engine proven in other industry sectors and further developed and customised by NSN for a telecom operations environment. The engine evaluates a vast range of data that can include service quality, customer experience and other key performance indicators from the operator’s network, as well as external data such as weather forecasts and social media.
When an abnormal pattern is detected, which can be up to 48 hours before subscribers would be affected, the service issues a predictive alert to NSN operations experts. They can then pinpoint the cause of the anomaly and take preventive action.
NSN Predictive Operations has been demonstrated, with live data, to achieve 95% accuracy in identifying potential failures, helping to improve the customer experience.
“IDC believes that the Predictive Operations service that NSN has developed is recognition of the value shift occurring in the managed services market. Making networks more self-aware is critical to enhancing service quality and customer experience, and the ability to utilize this capability in multi-vendor networks extends the value of NSN managed services,” said Curtis Price, programme vice president, Infrastructure Services at IDC.
“Currently, most networks and service operations are run on a real-time basis. Predictive Operations goes a step further and anticipates potential problems, down to the network element level, before they affect the subscriber. This capability is in line with a key goal of our Technology Vision 2020 – making networks self-aware,” said Amit Dhingra, head of Managed Services at NSN.
LTE Service Management
Dhingra continued: “Our new LTE Service Management offering, on the other hand, helps operators ensure the highest quality for such exacting services as mobile TV, video streaming and online gaming, which are sensitive to even small issues in underlying network performance.”
The latest addition to NSN Service Operations and Management solution, LTE Service Management covers the entire lifecycle of mobile broadband services running on an operator’s LTE network, including service design, launch and monitoring.
NSN Intelligent LTE service models provide an integrated view of all services across the LTE radio network, Evolved Packet Core (EPC), and transport networks. A live installation showed that LTE Service Management helps to cut churn by 5% by increasing service performance levels for enhanced availability, accessibility and retainability of mobile data and voice services.
Both services are part of the NSN Managed Services portfolio covering multi-vendor, multi-technology networks across the globe, and are largely delivered from NSN Global Delivery Centers in India and Portugal. Commercial deliveries will be available during the first quarter of 2014.
You can visit NSN’s Experience Center in Hall 3, 3B10 at Mobile World Congress, Fira Gran Via, in Barcelona, Spain – 24-27 February 2014.