Zetron, the mission-critical communications solutions provider, has signed an agreement with Direct Technology to become an authorised reseller of its Emergency Call -Tracking System (ECaTS).
When ECaTS is integrated with Zetron’s MAX Call-Taking E911 system it will allow agencies to generate simple or complex reports with the click of a mouse. Administrators can then use the report data to analyse and manage call loads and call handling more effectively.
A fully integrated MAX Call-Taking/ECaTS solution will greatly improve an agency’s ability to access, understand, and use important information about their call-taking activities, according to Zetron.
“ECaTS is recognized in the industry as a leading MIS reporting package,” said Zetron VP of product management, Kathy Broadwell. “Becoming an authorised ECaTS reseller enhances Zetron’s ability to provide customers with the best, most complete solution possible for incident management.
“This arrangement will provide Direct Technology with additional market exposure while giving Zetron the ability to offer an excellent MIS reporting package as an enhancement to our MAX Call-Taking system.”
Fred Michanie, ECaTS president and founde, added: “This strategic alliance between Zetron and ECaTS creates significant value for the 911 industry. The dynamic nature of Zetron’s MAX Call-Taking system will now be enhanced even further because it will provide the first cloud-based universal MIS product to its customers.
"More importantly, Zetron is now able to provide customers with unique, customized reporting services not currently provided by other CPE [customer-premises equipment] manufacturers.”