Motorola Solutions is enhancing its Support Services portfolio to enable users to easily choose the best support package to help ensure their technology operates at peak performance levels while minding strict budget requirements.
This streamlined approach is an expansion of the Service from the Start programme that is well known for Motorola’s mobile computing and data capture portfolio and will be the new support service structure across all of Motorola’s system and device technologies.
Service from the Start is a support programme designed to enable customers to protect their technology investments. Comprised of key service offerings, Service from the Start includes tiered service packages that can maximise system and device availability, allow decision makers to budget in advance for their technology maintenance requirements, and lower an organisation’s total cost of ownership.
From repair and technical support to security patching, Service from the Start is a holistic support program for mission-critical, two-way communication systems and devices that results in a budgeted, dependable methodology for complete network maintenance, the company claims.
Service from the Start is the foundation to working with organisations on a complete network lifecycle management program to keep their Motorola two-way communications systems and devices updated, upgraded and refreshed.
Service from the Start package
For two-way communications systems, the Service from the Start essential bundle helps minimise system downtime should any potential issues occur. In addition to 24x7x365 technical support and fast infrastructure repair turnaround times, the Service from the Start advanced bundle enhances the security backbone of the system with pre-tested security patching; and issue resolution is more efficient with dispatch and onsite services. Equipment downtime is virtually eradicated with advance exchange of critical hardware elements.
Service from the Start is available in three bundles for two-way communications devices: Lite, Essential and Comprehensive. These bundles build on each other to provide customers a complete solution for their device support; from fast repair turnaround times, increased help desk support and chemical, liquid and physical damage coverage.
Additional service options such as security monitoring, preventive maintenance or battery refresh, layered on top of the chosen Service from the Start bundle, allows for a tailored support program to meet an organisation’s system and device support requirements.
Service from the Start includes the capabilities of the Motorola Solutions Support Center and state-of-the-art repair facilities along with best-in-class service level agreements. Backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities provide the investment protection customers need to reduce their total cost of ownership.