Zetron has completed successful testing to prove that its NENA i3 IP-based MAX Call-Taking system integrates with and operates properly on a state-wide public-safety NENA i3 Emergency Solutions IP Network (ESInet).
The ability of MAX Call-Taking and the ESInet to work seamlessly together offers public safety answering points (PSAPs) a number of important benefits.
- It ensures that a MAX Call-Taking system operating on the ESInet will support Next-Generation i3 9-1-1 calls. This includes messaging formats such as text, video, photos and multimedia, when specifications for these types of “calls” are complete.
- The systems’ support for legacy call taking allows 9-1-1 centers to utilize the ESInet before, during and after their transition to the IP-based infrastructures and technologies Next Generation 9-1-1 requires. Thus, the solution is very useful for countries, regions and states where PSAPs are at various stages of their transition to NG9-1-1.
- It reduces field problems and shortens the time required to bring a MAX Call-Taking system online.
- It helps ensure that even as Next-Generation i3 features are developed, they remain aligned and can be supported both in the PSAP and within the ESInet.
‘This success of our efforts to test MAX Call-Taking with an additional state-wide ESInet is an important development for our public-safety customers,’ said Zetron VP of product management, Kathy Broadwell.
‘It helps ensure the continuity of their operations as they move from analog to Next-Generation 9-1-1 technologies. It also helps keep us aligned with our partners to ensure that our various products’ work together to support our customers’ short- and long-term Next-Generation objectives.’