HotelChatter’s 2012 Hotel Wi-Fi Report named Kimpton Hotels, Peninsula Hotels, and Fairmont Hotels as having the best Wi-Fi in the world for their guests, ranking them first, second, and third, respectively. All three premier worldwide hotel chains use Ruckus ZoneFlex Wi-Fi technology to provide their guests with reliable high speed wireless Internet access.
Ruckus said that its ZoneFlex system is one of the most popular Wi-Fi systems for hotels because it extends signal range and delivers consistent performance at long ranges. This is achieved through patented adaptive antenna technology that automatically focuses Wi-Fi signals only where they are needed, creating stronger signals that can be ‘steered’ around obstacles and interference.
Ruckus contends that its ZoneFlex system is the only system to combine SmartMesh Networking, directional, high-gain RF signal routing, and predictive channel selection for unprecedented coverage and performance at an affordable price. ‘We’ve gone to great lengths to deliver to our guests the best wireless experience possible and Ruckus has been integral in helping us make this happen,’ said
Donald O’Grady, regional vice president of Property Technology for Kimpton Hotels and Restaurants. ‘With Ruckus we’ve been able to deploy fewer access points that deliver greater coverage and have seen customer satisfaction rise. That’s a big part of why Kimpton is number one.’ Pictured is Kimpton’s Eventi Hotel in New York.
Hotel chains like Kimpton, Peninsula and Fairmont that are aiming to increase revenues per available room (RevPAR) and maximize profitability use Ruckus Smart Wi-Fi ZoneFlex access points (APs) for: stronger Wi-Fi signals, ubiquitous coverage, more stable connections and consistent performance.
According to Hotel Internet Services (HIS), a leading provider of secure wired and wireless Internet services, Ruckus ZoneFlex Smart Wi-Fi has contributed to significant reductions in guest complaints for its customers across the United States.
‘HIS is easily seeing 30% or greater reduction in guest complaints wherever we have installed a Ruckus-powered Wi-Fi network,’ said Gary Patrick, president of Hotel Internet Services. ‘Bottom line, we have far fewer truck rolls being required to maintain Wi-Fi at our contracted hotel properties, which means lower servicing costs and happier hotel clients for us, and, in turn, happier customers for them.’
Beyond high-speed Wi-Fi guest access, hotels are using Wi-Fi for a myriad of applications—from service optimization to environmental controls, and IPTV to tablet-based location services.
Ted Watson, director of Global Hospitality Solutions for Ruckus Wireles, said: ‘Our hotel clients around the world have seen better coverage, which not only translates into better guest satisfaction scores, it also saves them a significant amount of money, helping to improve their profitability in a very competitive industry.
‘In addition, hotel guests are increasingly demanding the same Wi-Fi reliability on their handheld devices like smartphones and tablets that they need in their room on their laptops. Ruckus Smart Wi-Fi delivers on all of these demands in a growing mobile world, and as we like to say, that’s simply better wireless—for hotels and their guests.’