From real-time tracking to crew and operational management, enabling the benefits of always-on connectivity and on-board ICT is no easy task for a marine fleet operating in different geographies around the world.
Svitzer wanted to enable a new era of modern digital operations and standardised ship-to-shore communications for all of its vessels, managing the entire distributed global fleet network from one access point.
Part of the Maersk Group, Svitzer has been providing safety and support services at sea since 1833. With 4,000 employees, a fleet of 430 vessels, and operations all over the world, today the company is a dominant player in towage and emergency response. From the icy waters off the Siberian coastline to the sun-scorched ports of Chile, each day Svitzer’s tugboats undertake complex tasks with care and precision.
Managing a fleet of tugs around the world is a challenge, especially if every country has a different implementation of 3G/4G/LTE and ship-to-shore Wi-Fi. Svitzer wanted to standardise the IT on its global tugboat fleet, implementing cloud connectivity, satellite connections, failover capabilities, and ship-to-shore connectivity so that it could manage the entire fleet from a single, central management dashboard.
This would enable Svitzer to switch on 21st century digital operations, eliminate paper-based reporting, and enable real-time updates and access to critical documentation such as health and safety manuals.
Svitzer’s global IT team set out to find a cloud-managed product capable of supporting its global fleet, but struggled to find a solution that met all of its requirements. So when Khurram Inam, Svitzer’s Regional IT Manager for Europe, suggested that Cradlepoint’s COR IBR1100 networking solution might deliver the mission-critical connectivity needed, a comprehensive test trial was undertaken in Europe to determine how well it would cope with the deployment and operational challenges of a marine environment.
Engineered to protect against extreme temperatures, humidity, vibrations, water splash, and transient voltage, Cradlepoint’s ruggedised solution is designed to survive the tough working conditions Svitzer’s tugboats encounter.
Featuring multi-carrier 4G LTE support, Ethernet Wi-Fi WAN, software defined radio, GPS reporting, and advanced security, Svitzer has been able to roll out modern ICT functionality to its entire global fleet.
Standardise on-board connectivity and communications
Using Cradlepoint’s COR IBR1100 solution, Svitzer was able to equip its global tug fleet with the very latest IC technology and enable better, more streamlined communications with vessels. This new connectivity means it’s easy for the global IT team to troubleshoot problems and minimise downtime for on-board users.
Plus, the performance of Svitzer’s on-board business applications has undergone a significant uptick. All of which has boosted fleet uptime and productivity, while enabling a reduction in the IT support resources required to maintain day-to-day business continuity.
‘We’ve been able to equip our global fleet with standardised and reliable on-board ICT, giving our people in the field the technology they need to operate effectively and safely,’ says Khurram Inam.
Mission critical connectivity
Cradlepoint’s COR IBR1100 technology is designed to deliver mission-critical, always on connectivity in the most challenging environments. It provides enterprise grade 3G/4G/LTE communications and supports a host of other standards that are essential to enable ship-to-shore communications anywhere in the world.
Inam adds: ‘Reliable, dependable communications at sea are essential. Cradlepoint has helped us revolutionise how we communicate with our vessels globally.’
Centralised management and control
Cradlepoint’s Enterprise Cloud Manager (ECM) platform makes it easy for Svitzer to deploy and manage all of its geographically distributed network locations. Delivering instant insights and intelligent management, the central IT team can remotely resolve connectivity issues, configure groups and devices and remotely update firmware.
‘With ECM, it’s possible to see the whole fleet from one dashboard and provide proactive support globally. Updates can also be carried out with just a few clicks,’ says Inam.
Securing the network was also a priority for Svitzer. Combined with Cradlepoint’s cloud-managed networking solution, Zscaler Internet Security delivers protection from attacks, viruses and worms and can be centrally managed to ensure standardised policy enforcement and destination filtering.
Cradlepoint’s Dual-Modem Dock for the COR IBR1100 series provides flexibility in deployment with additional bandwidth or failover capability across multiple carriers. Wireless-to-wireless failover ensures mission-critical applications stay online when a business needs them the most.
A second modem can also be used to augment bandwidth for applications such as passenger Wi-Fi, video or cloud access to ensure an ideal quality of experience. Engineered for commercial vehicles and first responders, the modular design provides the ability to futureproof as a network grows, or when new services such as FirstNet/Band 14 for public safety are developed.
Enterprise Cloud Manager
Enterprise Cloud Manager is Cradlepoint’s network management and application platform, which enables companies to rapidly deploy and dynamically manage networks at geographically distributed locations.
Zscaler Internet Security
Combined with Cradlepoint cloud-managed networking solutions, Zscaler Internet Security enables enterprises to deploy cloud applications and mobility, while delivering a superior user experience. Designed to help any business, regardless of size, connect to the internet, it is configured in minutes. Zscaler Internet Security uses threat intelligence harnessed from the Zscaler cloud.