Following on from the success of the 2011 show, we aim to make Service Management Expo 2012 even more of a must-attend event for the service industry. Building on the strengths of last year’s free educational programme, we are focusing on driving team efficiency, looking at the best ways to deliver a high value, low cost service – with one eye on the future of service management.
The emphasis is, as ever, on making sure your mobile team are able to be the best they can be. The big addition to this year’s educational programme is the inclusion of the next Service Community meeting. This not-for profit group is a networking/educational hybrid and will serve as a mini-conference within the programme. Formed at the start of 2012, The Service Community has already built a great reputation for talks delivered directly by service managers and innovators.
We know that service can be continually optimised to get the most out of the department. On our show floor we will give you access to the smart ways to go about it – whether through education, solutions, collaboration or a mix of all three.
Leading suppliers demonstrating the latest technologies, products and services from key areas including service management software and systems, workforce optimisation and scheduling, tracking, GPS and fleet management, mobile communications and hardware and logistics and distribution.
ClickSoftware, Aeromark Optimatics, ByBox, Cognito, Durabook, IFS 360 Scheduling, IRIS Field Service Solutions, Panasonic, Solarvista, Tesseract, Telogis, TNT, TomTom, Zafire and many more.
Bite-size presentations of the very latest technologies at the Solutions Theatre. Sessions include:
• Identifying Efficiency Bleeds in Mobile Workforce Scheduling and Management Process – Lisa Norris, MD, Wheatley Associates Ltd
• Another Route to Service Excellence: on Premise or in the Cloud – Andrey Reiner, solutions consulting, EMEA, ClickSoftware
• Today’s 24/7 Society: What Impact does it have on the Field Service Sector? – Stuart Miller, CEO, ByBox Field Support
• An Afternoon with the Service Community – led by Steve Downton, who has worked with leading-edge service companies for the past 28 years, and consisting of presentations, case studies, Q&A sessions and post-meeting networking drinks, this is a unique opportunity to get involved in one of the rising groups of the industry and learn more on topics such as utilising customer experience to provide unique customer service whilst retaining your best people and mobile and scheduling implementation.
• The Service Management Expo Networking Bar – meet like-minded peers and source new and beneficial partnerships in the industry in a relaxed and informal environment.
Other sessions include:
Smarter Services? Learning from the Leaders
• Bill Pollock, chief research officer, The Service Council
Unleash the Hidden Potential in Service Management – Generating Mutual Gains E2E in an Integrated Business Framework
• Christoph Ostendorf, teacher of entrepreneurship, service engineering and business planning, FHM University of Applied Science
• Martin Willig, teacher of supply chain management, Hamburg School of Business Administration
Perspectives on the Challenge of Delivering Low Cost High Value Services
• Graeme Coyne, business development manager, industrial division, Siemens Plc
• Manoj Aggarwal, head of service, Sharp Electronics UK
• Nick Frank, consultant, Noventum Service Management
Investing Now for a Stronger Future
• Daryll Brown, product line manager, service, Donaldson Filtration
Developing a European Service Organisation
• Jeff Carr, MD, SCAN COIN Ltd
• Andy Kershaw, service manager, SCAN COIN Ltd